![]() ![]() The British Gas engineer then came with a plastic tupper box with a few screwdrivers ( no toolbox required for these engineers) and proceeded to insert pieces of tissue into the boiler. The National Grid engineer was fuming and told us that this was standard practice for British Gas and told us that there was nothing wrong with the gas system and left – he also told us that he had to personally speak to and convince British Gas when they refused to answer the call of a 89 year old lady who was literally freezing to death on the grounds that National Grid had to go first and check the gas! We phoned up British Gas and they kindly told us to get National Grid. The next morning the boiler started making whirring noises and then we smelt burning and then the noise got louder and the boiler seized up and cut out. He serviced the boiler and fitted a Hydroflow unit for £150 as well. On 5th of February 2009 (temperature was -1 degrees centigrade), we had an engineer from British Gas come to service the boiler. They have suggested many things and now, after ripping out some floorboards, they are threatening to rip out our new tiles and walls in search of a mythical leak!!! Details below: We have a 7 year old Saunier Duval Thema f23 and have the British Gas Homecare 200.ĥ British Gas “engineers” have come over 5 times in the past week and yet, cannot explain why the boiler works fine and maintains pressure when it is switched on and why the pressure drops to 0 when it is switched off. ![]()
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